For customer success
Type //renew. The account hears from you.
The quarterly check-in, the renewal that is a date and a seat count, the note after a QBR, the line you leave so the next person isn't guessing. The cadence stays. The account, the date, and the usage change.
Nothing to install in Gainsight, Vitally, or HubSpot. If the cursor is in the note, // is there.
Watch it
Four notes from a book of accounts.
The key types, the menu shows up, the blanks fill. Hover the panel to hold it.
A snippet with no blanks is free. Asking for an account name, or dropping in today's date, is Pro.
The book
Same cadence. Different account.
If every note is a different essay, a snippet won't help. It helps the half you always write the same way, so the half that is actually about this account still gets your attention.
- 9:15mail.google.com//checkin
Before the first call
The shape is the one you settled last quarter. Priya, Harbor, and the SSO rollout are the only new words. The date writes itself, so the note doesn't still say March.
- 11:20notion.so//qbr
Straight from the call
What landed, what slipped, the next meeting. You don't rebuild the hour from a half-written page after the next account.
- 15:05mail.google.com//renew
The date on the calendar
June 12 and 42 seats. The offer to walk the quote stays the sentence you already trust, not a new one because you're late.
- 17:40slack.com//risk
The one who stopped answering
Account, last person, last thread. Whoever covers Harbor tomorrow can see it without reading the whole channel.
Where it lands
The inbox, the account page, the note you keep.
SlashNijo doesn't move a health score or log the call. It inserts the text into the field you're already in.
What you get back
The cadence holds. The account still gets a specific note.
Name, account, the open question. The rest is the sentence you already send. A book of forty accounts is a morning of those.
Check-in, renewal, QBR, a quiet-account flag, a hold, a signature. A personal set fits. Pro takes the ceiling off, and adds the blanks and the date.
Thursday sends the same shape as last quarter. You stop sanding it down because the next call is in ten minutes.
The half-minute uses the same 60-words-a-minute estimate as the counter on the home page. A one-line Slack flag saves less. A QBR note with five blanks saves more of the typing, and still asks you for what actually happened.
Keys worth saving
Steal these. Change the voice.
Paste a snippet, keep the key you'll remember between accounts. Words in quotes are what SlashNijo asks for when you hit //.
Hi @input('Name'), checking in on @input('Account') as of @dateNow(). The open question is still @input('Topic'). I'll send two times for 20 minutes.
The date keeps "as of March" from surviving into June.
Straight answers
Does SlashNijo connect to Gainsight, Vitally, or HubSpot?+
No. There's nothing to install in the account tool. Open the record, click the note or the email, type //checkin. Health scores, tasks, and logging stay where they are.
Does it send the check-in for me?+
No. It inserts the text where the cursor is. You still read it, change a word, and hit send yourself.
Can the team share one library?+
Not yet. Sign in and your snippets sync across your own browsers. A shared library is on the roadmap, not in the product today. Until then, each person keeps their own keys.
What stays free?+
25 snippets, in any field. A note with no blanks, like the one that says you'll send times, counts as one of them. Asking for an account name, or writing today's date, is Pro.
Do I have to use these keys?+
//renew is a suggestion. If your hands want //r, save it as //r. The useful key is the one you'll remember between accounts.
Put this quarter's check-in on a key.
Install the extension, save one note you already send every account, and use it on the next one. The playground on the home page is the same flow, if you want to poke it first.